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Human-led advice deals AI a knock-out blow

02 September 2021 | General

The introduction of artificial intelligence (AI) and machine learning alongside automated robo-advice solutions will create more opportunities for human-led advice and improve the advice content of future adviser-to-client interactions. This was among the views shared by a panel of technology experts on day two of the 2021 African Insurance Exchange (AIE) conference. The discussion on ‘innovative means of insurance distribution’ might have sounded a bit anti-human; but turned out to contain one of the most rousing pro-human advice messages given during the conference.

Lloyd’s partners with McKenzie Intelligence Services to deliver faster claims service through geospatial technology

27 August 2021 | General

Lloyd’s, the world’s leading marketplace for commercial, corporate and speciality risk solutions, has announced a two-year partnership with geospatial insurtech McKenzie Intelligence Services (MIS).

Tech everything risks alienating insurance employees

23 August 2021 | General

The obsession among local financial services firms with the rapid deployment of digital solutions risks alienating employees and creating disconnects between the digital and human customer experience. This disconnect, or gap between an employee’s skills and the insurer’s platform capabilities, was among the unintended consequences of the convergence of insurance with technology, discussed during the first day of the 2021 African Insurance Exchange (AIE) conference. A panel discussion titled ‘Insurance and technology converge’ considered how the industry might evolve against a technology backdrop, among other issues.

3 steps to improving customer experience in insurance

17 August 2021 | General

In the quest to provide better client experiences in the insurance industry, insurance companies have been working hard to get to the finish line, but they are still trailing other industries.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

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