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How insuretech is rapidly reshaping the future of the insurance industry

11 November 2021 | General

The current wave and evolution of emerging technologies such as Artificial Intelligence (AI), deep learning and neural networks, have the potential to drive fundamental change in the way that customers interact with service providers.

In a connected future, experience will be more important for insurers than product

05 November 2021 | General

With increasingly high client expectations, it is vital for any insurance organisation’s long-term success to invest in improving and refining their digital strategy. However, the question remains as to how far you are willing to go.

Insurers can bridge the relationship gap by focusing on digital customer communication

26 October 2021 | General

Traditional insurers have never faced as much competition for their customers’ attention as they do now. A whole litany of tech-centric startups are coming for their lunch and they’re doing so by making life much simpler for customers. In order to remain competitive, therefore, insurers need to focus on building stronger relationships with customers. And the best way to do that is through digital customer communication.

The role of the consumer in the creation of insurance products

11 October 2021 | General

Traditional insurers are under greater pressure today than ever before. Even before the pandemic, South African insurers were facing a whirlwind of claims, raising questions about the long-term viability of the industry. COVID-19 only exacerbated that, as did the unrest which rocked the country in July. Additionally, a slew of upstart insurtechs are coming for the traditional insurers’ lunch.

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Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

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How contextual Intelligence ramps up fraud detection in today’s multi-channel world

07 October 2021 | General

novomind iAGENT customer service software launches in South Africa

07 October 2021 | General

Global Tech Companies Are Turning to South Africa for Media and Marketing Expertise

23 September 2021 | General

You’re safe from ransomware – if you have R6.4bn lying around

22 September 2021 | General

Cost of non-compliance is hefty

20 September 2021 | General

Accelerated Digital Transformation Means Quick Wins for Insurers

15 September 2021 | General

Old Mutual Insure, South Africa’s Oldest Non-Life Insurer, Selects Sapiens to Automate and Streamline its Reinsurance Processes

13 September 2021 | General

From product, to service, to experience

08 September 2021 | General

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