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“How AI is disrupting customer service in the financial services industry”

27 September 2017

Robo-advice and artificial intelligence technologies are fast-tracking new investment opportunities at a lower cost than traditional investment options – disrupting financial institutions’ approach to customer interaction.

When remote work doesn’t work

27 September 2017

Alternative workplace programmes, in various forms, are one of the fastest growing business trends changing office environments around the world. Faster and more accessible internet connectivity, cloud computing and the smartphone revolution makes it much easier for people to work in ways that would have been inconceivable just a decade ago. And it’s understandably exciting to employees.

The contact centre of tomorrow and the dawn of the bionic agent

21 September 2017

Karin Kruger, Operations Director at Innovation Group South Africa, discusses why the evolving contact centre agent role will be vital in reshaping the industry, along with customer perception of businesses and brands, and millennial career options.

Literally a situation of ‘adapt or die’

21 September 2017

There is a lot of conversation around artificial intelligence, disruption and where the world is going. With this, we are reminded of the fact that we are in the fourth industrial revolution and that this revolution is driven by digital technologies.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

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