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Big data : Cross-industry data sharing

21 November 2016

Data is prolific; it’s ubiquitous and pertains to virtually every aspect of life and its ability to offer additional value to customers – and, in turn, the industry’s ability to leverage it – is extraordinary. The trouble is effectively collating raw data across multiple industries and platforms and transforming it into useful analytics. But despite the challenges, the future is Big Data.

2017: Big changes afoot for banking, payments and insurance

15 November 2016

The pace of change in SA’s financial services sector will accelerate rapidly in 2017, as at least one new fully-fledged bank gears up for its forthcoming launch, and other players start releasing new digital services to serve unmet customer needs.

Big data and the consumer engagement model

09 November 2016

Jonathan Holden, Group Executive of Operations, and Phumla Tshabalala, Managing Executive of Contact Centres at Innovation Group, discusses the implications of big data and the associated impact on the customer engagement model.

Technology to boost client engagement, productivity and compliance

31 October 2016

• SuiteBox opens South African office • Partners with Moonstone as sales, marketing and frontline support • Moonstone takes strategic equity stake in SuiteBox

quick poll

Question

The strongest deterrent against FSP compliance missteps is or should be:

Answer

A criminal conviction Debarment Fine or penalty Any of the above can work

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