Explore the Category

Technology to boost client engagement, productivity and compliance

31 October 2016

• SuiteBox opens South African office • Partners with Moonstone as sales, marketing and frontline support • Moonstone takes strategic equity stake in SuiteBox

They call it “Big Data”

31 October 2016

Big data is generally defined as large amounts of raw data – structured or not – that can be mined for information that may reveal certain trends and patterns. While this is important for all industries, it is particularly important in the financial services industry where massive amounts of data are gathered from clients on a daily basis. Without the ability to process and analyse this data from its raw form to draw out insights and patterns, there can be little value-add towards product innovation, service enhancement and the ability to cross-sell across business segments.

Technology to enable FSPs to provide a responsive, connective and human customer experience

11 October 2016

The topic of ‘customer experience’ in financial services is not a novel one - without customers there would be no need for financial services providers (FSPs). What has changed is technology, which has in turn lead to a change in customer behaviour. In an age characterised by digital and mobile, FSPs need to use the digital revolution as an opportunity to reinvent themselves in order to survive.

How to get ready for digital transformation in the financial services industry

06 October 2016

Learn why it’s time to transform your digital business in order to drive deeper value and customer satisfaction.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

View the Results

Ricoh SA digitalises Compass Insurance’s payment processing using DocuWare

15 September 2016

International banking trends and their potential application and impact on the South African banking sector

14 September 2016

The impact of Blockchain on the insurance industry

06 September 2016

|Is blockchain really a silver bullet?

06 September 2016

Wealth management industry lagging behind other financial services in adopting digital technology

16 August 2016

Robo-advisors can't help you navigate your life, but people can

28 July 2016

Adapt to digital disruption or die, says Deloitte

06 July 2016

Partnership set to revolutionise the insurance industry