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3 steps to improving customer experience in insurance

17 August 2021

In the quest to provide better client experiences in the insurance industry, insurance companies have been working hard to get to the finish line, but they are still trailing other industries.

Hollard digitalises customer onboarding with SilverBridge

13 August 2021

SilverBridge Holdings has replaced the manual- and-paper based process of onboarding new customers at Hollard Namibia with a digital environment across its intermediary and call centre channels to improve new business turnaround times and conversion rates at the largest privately-owned insurance group in the country.

3 reasons why financial services need to accelerate digital

10 August 2021

“Go digital or go dark”: Companies that fail to heed this advice, irrespective of sector, run a great risk in the age of technological revolution.

Financial Services need to keep improving the customer experience

28 July 2021

Financial services continue to be one of the most competitive markets, especially now that it has opened its doors to a global audience via the internet. With many clients having already moved to a digital environment, they are becoming more demanding and are expecting an exceptional customer experience.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

View the Results

Create distribution efficiency with a 360-degree view of your customer

26 July 2021

Insurers embrace disruption with reskilling of talent

26 July 2021

Why SA healthcare providers need to adopt a long-term telehealth strategy

20 July 2021

Genasys helps GENRIC Insurance streamline niche equine product

09 July 2021

Digital is crucial to bridging the insurance gap between rural and urban citizens

30 June 2021

New study from Liferay analyses customer experience trends in the insurance industry

29 June 2021

Women in tech at risk of being left behind

24 June 2021

Digital advances are changing the world of insurance; and customers stand to benefit most

23 June 2021

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Technology / General