Technology / General

2022: the year that tech gets human

Until recently, digital transformation was mistakenly assumed to be a matter of tagging the word ‘tech’ to the end of practically any industry, throwing some technology at it, and sitting back and waiting for disruption to happen.

Getting more personal – and profitable – with the help of technology

6 must have features for an insurance customer self-service portal

According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer journey and offer tools that empower customers to find information, answer questions, and complete transactions.

A look at financial threats in 2022: Financial systems jeopardised, infostealers on the rise and more cryptocurrency attacks

In 2022, we will observe state-sponsored groups targeting the cryptocurrency industry, while cybercriminals will take advantage of investors by fabricating rogue wallet with backdoors included.