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Last year was yet another volatile year in global equity markets and another year in which the JSE underperformed most major international markets. The S&P 500 had a bumper showing after a difficult 2022 as the AI revolution gave impetus to the technology sector and saw a few new tech giants come to the fore.
While South Africans boil in the January heat, the global business elite is wrapped up in their warmest winter woollies to attend the 54th annual gathering of the World Economic Forum in Davos, Switzerland.
It feels as if “it has been a tough year for investors” has become something of a mantra in the investment industry – and the past three years have certainly delivered their share of surprises.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: