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Consumer Protection must be at the heart of the financial services industry

05 September 2012 | General

Though the Consumer Protection Act and a number of other legislative changes in the South African insurance industry has allowed for great strides forward in better protecting the consumer, there is still much further to go.

Another take on the direct insurer debate

05 September 2012 | General

Over the past couple of months we have had many opportunities to reflect on the role of the traditional intermediated model of short-term insurance distribution versus the increasingly popular direct distribution method. We have commented on the irony of

Moonstone: Is the Ombud System Fair?

03 September 2012 | General

The jurisdiction of the FAIS Ombud has been questioned on a number of occasions, notably in the current High Court case between the Ombud and Deeb Risk, and yet again in a later determination involving Lifeforce Financial Services.

Moonstone: Disclosure of Costs

31 August 2012 | General

A recent finding by the FAIS Ombud will probably cause product providers to rethink how they disclose costs, including commission, in quotation packages.

quick poll

Question

If you had to choose one approach to protect your hard-earned investment cash from today’s market madness, which would it be?

Answer