Intermediaries / Brokers

Moonstone: Service Level Agreements

It is no secret that the myriad of controls required by the Regulator is not often viewed in a positive light. Feedback after visits by the FSB to broker practices confirms that FSPs have the required documentation in place, but it is often just a templat

Advisers play their part in replacement compliance

The member offices of the Association for Savings and Investment SA (ASISA) have agreed to a Standard on Replacement to govern instances where one member (the replacing insurer) has or intends to replace a policy or policies of another member office (the

Moonstone: “Offs” and “Ons” Update

An adviser is like a great pair of shoes

The worst pair of shoes you could own is those that pinch your feet whilst wearing them or those that break before getting to wear them second time round. The same concept applies with an adviser. The long term goal is to have an adviser that you are able