Brokers will steer the future risk narrative
Major catastrophes such as the Covid-19 pandemic and ensuing lockdowns, and more recently the civil commotion in Gauteng and KwaZulu-Natal, have stress-tested the products and relationships that bind short-term insurers, insurance intermediaries and their clients. According to Andrew Coutts, Head: Intermediated Distribution at Santam, disasters of such magnitude present opportunities for non-life insurance stakeholders to reassess their approach to risk. Brokers, in particular, will play an active role in steering future risk discussions with their clients.