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The Registrar of Financial Services Providers (FSPs) paid Centriq Insurance a visit last year to conduct an on-site risk assessment to examine the practical application of the FAIS (Financial Advisory and Intermediary Services) act and other interconnected legislation especially from Centriq’s specialised insurance business point of view.
We frequently receive enquiries about legislative changes, specifically regarding Treating Customers Fairly (TCF) and the Protection of Personal Information Act (POPI). Some product providers have even requested advisors to sign TCF declarations.
The long-standing battle by the Council for Medical Schemes to have gap cover and hospital plans clearly demarcated as insurance, and not medical products, is indicative of its determination to ensure that clients are not provided with confusing information.
The financial services industry is an industry which sells complex products that offer basic protection against the growing inherent risks of society. The target market of these products range from the highly educated to the uneducated, and the advice provided by brokers and advisers is key to maintaining the industry’s integrity, as well as to ensure its growth.
How is your business leveraging the efficiencies and scale offered by technology without diluting your human edge?