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According to the CFA institute, the global income of women will grow from $13 trillion to $18 trillion over the next five years. That’s more than the GDP growth of China and India combined over the same period. Yet research shows most women do not have a financial adviser.
It seems every year there's a new development that threatens to make traditional financial advisers and insurance brokers obsolete. In the past few years it was the Retail Distribution Review (RDR) and the Protection of Personal Information Act (PoPI). So far, none have disrupted what some refer to as the 'dinosaur' of the traditional insurance industry. But a new foe has emerged in the form of robo-advice: automated algorithms and digital techniques to give consumers the advice and products they need sans advisor.
Progress is impossible without change, and those who cannot change their minds cannot change anything - George Bernard Shaw. While we can never describe the financial services industry as anything but a dynamic industry, the level of change the South African financial services industry has experienced over the past two years has been significant, and this looks set to continue for the foreseeable future.
How is your business leveraging the efficiencies and scale offered by technology without diluting your human edge?