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The costs of treating non-fatal gunshot wounds - having the conversation

03 October 2017

How do you begin a difficult conversation with your client especially when it comes to matters of violence and other factors that generally scare us? The short answer is that you need to start the conversation, while being careful not to frighten your clients into doing nothing.

A collective voice shouts the loudest

02 October 2017

Over the past few years it is becoming increasingly apparent that the transformation issue is an issue that the financial services industry is definitely addressing.

Glacier by Sanlam gives you the power to get things done on your own terms

28 September 2017

Glacier recently launched its new Investment Hub, a streamlined, paperless way of doing business which will ultimately result in financial intermediaries having more time to service their clients.

Challenges can become opportunities

19 September 2017

Since the beginning of the year, South Africa has been through a proverbial roller coaster when it comes to the economic environment that the country finds itself in.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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