The role of a medical practitioner in a complaint by a member concerning access to medical scheme benefits
Lodging a complaint with a medical scheme can be a traumatic process for a member especially where benefits may have been denied on technical grounds by a medical scheme and the benefits are desperately needed by the member in order to deal with a severe chronic condition such as any one of many cancers. Benefits may be denied for a number of reasons: benefits may be exhausted; the particular treatment or medicine may not form part of the medical scheme's protocols or formularies, respectively, or the medicine proposed by a medical practitioner may not be registered as a medicine in terms of South African legislation and unavailable to patients as a registered medicine.