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Complaints are on the rise as policyholders battle exclusions and delays

10 July 2024

The Ombudsman for Long-term Insurance (OLTI) and the Ombudsman for Short-term Insurance (OSTI), now the National Financial Ombud Scheme South Africa (NFO), recently published their last joint annual report for 2023.

Non-compliance with a policy requirement

28 August 2023

We summed up some case studies from the Ombudsman for Short Term Insurance’s (OSTI) briefcase, which we thought would be interesting for our readers.

Handling insurance claims when a natural disaster strikes

16 August 2023

South African has recently experienced unpredictable weather patterns, resulting in inclement weather conditions including draught and extreme heat on the one side, storm and flooding incidents on the other, hail, and even the occasional snow.

Late complaint to OSTI

25 April 2023

We summed up some case studies from the Ombudsman for Short Term Insurance’s (OSTI) briefcase, which we thought would be interesting for our readers.

quick poll

Question

“I don’t need your financial or risk advice, I am quite capable of doing this myself”. How do you respond to this boast by a prospective client?

Answer

Challenge them to produce a plan Counter with a real-world example Offer a free financial / risk check Shrug and move on

View the Results

On a balance of probabilities

16 November 2022

Proper maintenance of assets critical for good insurance claims experience

13 October 2022

Error due to insurer’s own negligent conduct

12 July 2022

OSTI claws back R197 million for consumers

02 June 2022

A material fact that needed to be disclosed

05 May 2022

Onus to substantiate rejection of a claim

14 December 2021

Maintaining a vehicle can save a claim from being rejected

16 November 2021

Should this have been stated in the policy?

03 November 2021

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Compliance - Regulatory / Short Term Ombudsman