OST: Jurisdictional limits

22 June 2017The Ombudsman for Short-Term Insurance

At the last meeting of the Board of Directors of the office of The Ombudsman for Short-Term Insurance held on 27 March 2017, the Board considered the current jurisdictional limits of the office. The office’s jurisdictional monetary limits were last revised and increased in December 2011. The Board has approved, in line with inflationary increases, various changes to the office’s jurisdictional limits, with effect from 1 July 2017.

Our jurisdiction to consider complaints from policyholders is as follows:

Personal Lines Complaints

General complaints relating to all types of cover, except for home owners : R3.5 million

Complaints arising from home owners or buildings cover : R6.5 million

Commercial Complaints

The annual turnover limit for a juristic person referring a commercial complaint to OSTI has been increased from R25 million to R35 million.

The same quantum limits applying to personal lines complaints will apply to commercial complaints. In other words, for commercial complaints relating to all types of cover, other than buildings cover, the limit isR3.5 million.

For commercial complaints relating to buildings cover, the limit is R6.5 million.

The new jurisdictional limits will apply to all complaints received by OSTI from 1 July 2017 but will not affect any existing unresolved complaints.

Quick Polls


The FSB is thinking of scrapping Level II Regulatory Exam (which would have tested product knowledge) in favour of an approach that forces insurers to train staff and monitor their actions. Do you agree with this approach?


Yes. The Level II Regulatory Exams were a massive headache for those who had to write them
No. At least with the exams you knew who were the top achievers. A lot of trust now needs to be given to insurers.
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