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Concerns arise as FAIS Ombud faces record number of complaints

23 November 2017 | FAIS Ombudsman

Is the financial services industry improving its performance when it comes to offering clients appropriate advice and selling them appropriate products?

Don’t ignore cultural notions, says Long-Term Insurance Ombud

22 November 2017 | Life Ombudsman

Cultural nuances must not be disregarded when considering a disputed pay out, the Ombudsman for Long-Term Insurance Judge Ron McLaren has said.

PFA orders fund to relook its decision

20 November 2017 | PFA - Pension Fund Adjudicator

The board of a pension board did not conduct a proper investigation when it resolved to allocate the entire amount of the death benefit to the deceased mother, to the exclusion of the complainant who had been nominated as beneficiary.

FSB provides important clarity on Twin Peaks

20 November 2017 | Financial Sector Conduct Authority (FSCA) (was FSB)

After years of talking about it and warning that it will become a reality, the Twin Peaks Bill is set to be signed off by the president and has promised to be implemented at some stage in 2018. If government has its way, this will be in the first half of the year; however, there could be delays.

quick poll

Question

Are financial advisers ready for the combined impact of COFI and AI?

Answer

Yes, fully prepared and already adapting Somewhat prepared, but still facing implementation challenges Not yet prepared, more time and support needed Unsure / still assessing the impact

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