Compliance - Regulatory

OSTI - Low overturn rate does not necessarily mean insurer excellence

The Ombudsman for Short-Term Insurance (OSTI) has today released its Annual Report on Operations for 2017. Key highlights for the year are that 9 962 complaints were resolved in an average turn-around time of 131 days with an amount of R87 101 354 recovered for consumers.

Do you know…about the new policyholder protection rules? - Part 4

Insurance Act changes released for public comment

During the State of the Nation address in January, President Cyril Ramaphosa finally ended years of speculation when he announced that Twin Peaks will come into effect on 1 April.

A lie that’s half-truth is the darkest of all lies

While others continue to do good in their efforts to treating customers fairly and going above and beyond in achieving satisfactory client services, there are the few who continue to cause damage or create a bad effect on the efforts of others.