Local banks enter the era of high touch conduct regulation
The Conduct Standard for Banks, newly introduced by the Financial Sector Conduct Authority (FSCA), gives valuable insight into the hands-on approach the financial services regulator will take in achieving pro consumer outcomes. The standards were issued in line with the explicit mandate given to the authority under the Financial Sector Regulation (FSR) Act to regulate and supervise the conduct of banks in relation to the provision of financial products and services.