Explore the Category

Two-pots could cause a spike in pension fund disputes

21 October 2024 | PFA - Pension Fund Adjudicator

If South Africa’s Office of the Pension Funds Adjudicator (OPFA) could have one wish granted, it would be for pension funds and their members to make better use of internal dispute resolution processes. This shift from external to internal resolution would help to offset the forecast spike in pension fund disputes on the back of hiccups in the two-pot savings withdrawal process.

Compliance obligations

17 October 2024 | General

Regulatory changes are a constant in the dynamic landscape of the insurance and financial advisory sectors, shaping industry practices and standards. Staying abreast of these changes and understanding their implications is essential for insurers, financial advisers, and industry professionals alike.

The R298 billion proof of value for life insurance

10 October 2024 | Association for Savings & Investment SA (ASISA)

The most up-to-date statistics covering South Africa’s life insurance sector show that R298 billion was paid to beneficiaries and policyholders over the first six months of 2024. According to the Association for Savings and Investment South Africa (ASISA), this total is made up of retirement annuity and endowment policy benefits, as well as claims against life, disability, critical illness and income protection policies.

Life Insurance Ombud rules in favour of customary wife

09 October 2024 | The National Financial Ombud Scheme (NFO)

Must a woman be disregarded as a spouse if she does not sit on a mattress to mourn her deceased partner before the funeral? What are the requirements for recognition of a customary marriage?

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results