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Surrender of policies - look at alternatives

06 December 2004

To simply surrender policies without looking at alternatives is not only totally irresponsible but often not in the best interest of the policyholder, according to a statement by the LOA.

Some numbers

04 October 2004

The long-term insurance industry results for the six months to 30 June 2004 strengthened when compared to the same period in 2003 as well as the six months to 31 December 2003.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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Compliance - Regulatory / LOA - Life Officers' Association

Surrender of policies - look at alternatives

Some numbers