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In January we reported on the long-term insurance industry's fraudulent claims statistics for the first half of 2006.
Life insurance companies uncovered close on 20 000 fraudulent claims worth more than R1-billion over the past four years. In comparison, however, the life industry settled valid death and disability claims worth more than R19-billion last year alone.
The long-term insurance industry attracted a whopping R50.2-billion in new individual life business last year, a 14% increase over the R44.2-billion received in 2005.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: