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Truth, lies and the past

31 July 2006

A little squeeze here and there

10 July 2006

26 April 2006

Here is a technical response to the LOA restatement of RA premiums, highlights and interesting changes on who is moving RAs.

25 April 2006

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

06 April 2006

04 April 2006

31 March 2006

31 March 2006

23 March 2006

12 December 2005

19 July 2005

02 April 2005

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