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Relying on a non-disclosure to repudiate

16 May 2017

The office of the Ombudsman for Long-term Insurance (OLTI) says complex products and more persistent complainants are making case finalisation more difficult. In maintaining fairness in the industry the OLTI gives guidance to the industry on the interpretation of certain legislation with the objective to ensure that complaints are handled effectively and with fair outcomes to complainants.

Ombudsman highlights recovery of R187.7m for complainants of long - term insurance

11 May 2017

Ahead of the release of the 2016 Annual Report of the Ombudsman for Long - term Insurance, Ombudsman Ron McLaren reveals highlights, challenges and concerns.

Insurance firm rebuked for shoddy service

28 March 2017

Insurance company Channel Life has been rapped on the knuckles by the Ombudsman for Long-term Insurance Judge Ron McLaren for its “lackadaisical” approach to the administration of a claim.