Explore the Category

Relying on a non-disclosure to repudiate

Relying on a non-disclosure to repudiate

16 May 2017

The office of the Ombudsman for Long-term Insurance (OLTI) says complex products and more persistent complainants are making case finalisation more difficult. In maintaining fairness in the industry the OLTI gives guidance to the industry on the interpretation of certain legislation with the objective to ensure that complaints are handled effectively and with fair outcomes to complainants.

Ombudsman highlights recovery of R187.7m for complainants of long - term insurance

Ombudsman highlights recovery of R187.7m for complainants of long - term insurance

11 May 2017

Ahead of the release of the 2016 Annual Report of the Ombudsman for Long - term Insurance, Ombudsman Ron McLaren reveals highlights, challenges and concerns.

Insurance firm rebuked for shoddy service

Insurance firm rebuked for shoddy service

28 March 2017

Insurance company Channel Life has been rapped on the knuckles by the Ombudsman for Long-term Insurance Judge Ron McLaren for its “lackadaisical” approach to the administration of a claim.

Heart pacemaker insurance scam probe

Heart pacemaker insurance scam probe

06 January 2017

Are pacemakers being stuck into people’s healthy hearts as an easy way to swindle insurance companies?

quick poll

Question

What is the biggest constraint stopping insurers from letting AI agents or solutions take over complex human-led underwriting decisions?

Answer

Customer trust concerns Data and security risks Lack of explainability Regulatory uncertainty

View the Results

The non-disclosure tango with TCF

The non-disclosure tango with TCF

28 June 2016

Increased protection for consumers

Increased protection for consumers

09 June 2016

Ombudsman helps consumers recover R184.4m from long-term insurers

Ombudsman helps consumers recover R184.4m from long-term insurers

25 May 2016

Ombudsman orders insurer to pay interest on delay it did not cause

Ombudsman orders insurer to pay interest on delay it did not cause

01 March 2016

Life Omud: Beneficiary nominations

Life Omud: Beneficiary nominations

27 November 2015

TCF claims its first major industry win

TCF claims its first major industry win

13 May 2015

Complaints against Long-term Insurers drop during 2014 says Ombudsman for the Long-term Insurance

Complaints against Long-term Insurers drop during 2014 says Ombudsman for the Long-term Insurance

12 May 2015

Life Ombud - Ombuzz - Compensation

Life Ombud - Ombuzz - Compensation

19 March 2015

‹ 1 2

3

4 5 6 › »

FAnews November 2025

THE LATEST EDITION FANEWS MAGAZINE

CoFI demands more: are you ready to lead a business?
The future of financial advice – a digital-first, API enabled landscape
When clients expect more: meeting the new insurance standard
Risk Management 101 - Cybersecurity on top, geopolitical volatility enters top 10
SA equities outperform US and world indices over five years
Medical Schemes' average increases for 2026