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Long-Term Insurance Ombud swamped by complaints during Covid-19

05 August 2021

The Office of the Ombudsman for Long-term Insurance (OLTI) had its work cut out in the first half of 2021 with a record number of complaints.

New Deputy Ombudsman for Long-Term Insurance

29 July 2021

The Ombudsman for Long-term Insurance (OLTI) has announced that their Council appointed Denise Gabriels as Deputy Ombudsman under Ombudsman Judge Ron McLaren, with effect from 1 August 2021.

Advice or bust

14 January 2021

The Ombudsman for Long-term Insurance has warned the country’s life insurers not to gloss over aspects of financial advice when selling policies to the low income market. In a media release, issued on the 9th of December 2020, Judge Ron McLaren noted that insurers “could not hide behind the contention that a policy sold on a non-advice basis in the lower income market placed the onus on the policyholder to be familiar with exclusions”. He was commenting on the resolution of a complaint brought against Santam for failing to honour a claim against a Structured Life policy, which the insurer admitted had been sold on a non-advice basis.