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OMBUZZ - Issue No 2 November 2006 - Beneficiary nominations

16 November 2006

A worrying trend

10 September 2006

06 June 2006

17 April 2006

The complainant, at the suggestion of his personal banker, discussed his life insurance portfolio with the banks insurance broking arm.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

12 April 2006

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