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Long-Term Insurance Ombud swamped by complaints during Covid-19

Long-Term Insurance Ombud swamped by complaints during Covid-19

05 August 2021

The Office of the Ombudsman for Long-term Insurance (OLTI) had its work cut out in the first half of 2021 with a record number of complaints.

New Deputy Ombudsman for Long-Term Insurance

New Deputy Ombudsman for Long-Term Insurance

29 July 2021

The Ombudsman for Long-term Insurance (OLTI) has announced that their Council appointed Denise Gabriels as Deputy Ombudsman under Ombudsman Judge Ron McLaren, with effect from 1 August 2021.

Advice or bust

Advice or bust

14 January 2021

The Ombudsman for Long-term Insurance has warned the country’s life insurers not to gloss over aspects of financial advice when selling policies to the low income market. In a media release, issued on the 9th of December 2020, Judge Ron McLaren noted that insurers “could not hide behind the contention that a policy sold on a non-advice basis in the lower income market placed the onus on the policyholder to be familiar with exclusions”. He was commenting on the resolution of a complaint brought against Santam for failing to honour a claim against a Structured Life policy, which the insurer admitted had been sold on a non-advice basis.

Insurance Ombudsman rules insurer must acquire supporting documents

Insurance Ombudsman rules insurer must acquire supporting documents

14 December 2020

If an insurer wishes to rely on an exclusion, then the onus of proof is on the insurer who must obtain the evidence on which it wants to depend.

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If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

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2026, as promised 2027 looks more likely Impossible to say More consultation needed

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Insurance Ombudsman determines non-advice policy is void

Insurance Ombudsman determines non-advice policy is void

10 December 2020

Insurance Ombudsman rules in income benefit matters

Insurance Ombudsman rules in income benefit matters

07 September 2020

Life Ombudsman expects a spike in income protection complaints through COVID19

Life Ombudsman expects a spike in income protection complaints through COVID19

19 May 2020

Life Ombudsman deals with continued trends as the world enters crisis mode

Life Ombudsman deals with continued trends as the world enters crisis mode

06 May 2020

Insurance Ombudsman warns about premiums during lockdown

Insurance Ombudsman warns about premiums during lockdown

20 April 2020

Ombudsman orders refund of premiums

Ombudsman orders refund of premiums

11 February 2020

Insurer ordered by Ombudsman to pay claim on second bond cover policy

Insurer ordered by Ombudsman to pay claim on second bond cover policy

10 February 2020

A caution from the Insurance Ombudsman

A caution from the Insurance Ombudsman

23 January 2020

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FAnews April 2026

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