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That end of year bonus, tax refund or loyalty points pay out, has so much promise. For some, this year might look a little different, but for those who are fortunate enough to receive some extra money, it may go into debt repayment or to boost savings.
The insurance landscape, and consumer needs, are evolving rapidly – which means the industry needs to become more transparent for insurers and customers alike to provide the best cover and support, especially in times of financial constraint.
Covid-19 has wreaked havoc on economies around the globe and South Africa is no exception. On top of that, we are facing a national crisis with inadequate electricity supply as a result of the constraints Eskom is going through.
The changing workforce and market dynamics are forcing many industries to recruit talent that can relate to their target customers, and today this often means millennials, says Kopano Radebe, Executive Manager: Professional Development at the Insurance Institute of South Africa (IISA).
What do you believe will be the biggest challenge when the COFI framework is finally implemented?