Your clients (should) always laugh best
17 March 2022
‘He who laughs last, laughs best’ is a fantastic 16th Century English idiom that could easily apply to adviser, client, insurer and regulator relationships in the context of today’s treating customers fairly (TCF) financial services environment. The idiom suggests that the person who seemed initially to draw advantage from a set of circumstances, he who laughs first, often ends up holding the short end of the stick… You will find examples of this idiom in action in all interactions in the financial services space, between adviser and client, adviser and insurer, client and insurer and each of these stakeholders and the regulator.