Is the FSB truly ready for Twin Peaks?
13 December 2013
An unfortunate recurring theme this year was the fact that there are still some brokers, advisers and product providers who do not comply with the guidelines set out by the Financial Advisory and Intermediary Services (FAIS) Act. These individuals (and companies) get reported to the FAIS Ombud who has had a busy year in terms of determinations. According to the latest annual FAIS Ombud report, which was released on November 1 2013, the number of new complaints for the 2012/13 year was 9 949. This is an increase of 1128 complaints from those which were recorded in the 2011/12 year.