Right To Repair: Consumer sentiment and potential behavioural changes

Although only a small number of consumers currently know about the planned changes with the Right to Repair (RTR) guidelines, the overall feeling of control for consumers is driving a positive sentiment…

A new online study by Ipsos, conducted among car owners between 6 April to 10 May 2021, shows that respondents who are aware of the new RTR Guidelines, share a positive outlook on the implementation of these guidelines. This feeling was shared by respondents who were not aware of the RTR Guidelines, but were informed during the interviewing process.

Competition Commission

The Competition Commission has put out the final set of guidelines for “Right to Repair” that has the potential to completely shake up the automotive industry in terms of warranties and maintenance plans – coming into effect on the 1st of July 2021.

This ruling enables motorists to choose independent service centres, without their dealership warranties being affected. Not only will consumers be able to maintain a vehicle at independent service centres without voiding their warrantees, the way new vehicles are quoted on and sold for will also change. Dealerships will be required to split out the Warranty and Maintenance plan costs on the quote, thereby giving the customer the option to include or exclude these, as part of their vehicle purchase.

This is a win for consumers, but it will completely change the way the automotive industry operates and will elevate the competitive landscape across the industry, more so in the small to medium business sector.

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