PPS' Net Promoter score and customer loyalty above industry standard - Life Iinsurance Independent Index
19 May 2016
A specially commissioned survey conducted by research company Consulta to compare PPS, the financial services company focused exclusively on graduate professionals, against other major industry players using the South African Customer Satisfaction Index (SAcsi) Life Insurance Industry Benchmark, revealed that PPS received the highest net promoter score (NPS) in the life insurance sector. This score indicates the likelihood of clients to recommend the company to family, friends, colleagues and associates.