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Some vehicle tracking and recovery systems are nothing more than fleet management systems that are not capable of recovering stolen vehicles.
“Although procurement includes all spend on goods and services, the biggest spend in the short term insurance industry lies with claims and therefore also represents the biggest challenge”, says Keith Kennedy, executive GM of claims, at Mutual & Federal.
Steffen Gilbert, CE of Santam says this is a 24/7 claims and emergency helpline for brokers and policyholders.
Mutual & Federal’s vehicle accident management process (VAMP) is proving to be successful and should be available in all nine provinces across South Africa by the end of the year.
How is your business leveraging the efficiencies and scale offered by technology without diluting your human edge?