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South Africans may be feeling the pressure of rising living costs, but giving up their cars is not an option. For many households, a vehicle is less of a luxury and more of an economic necessity, providing access to work, education and essential services.
The South African Motor Body Repairers’ Association (SAMBRA) is urging broader and more consistent action from insurers as ongoing fuel price volatility continues to place sustained pressure on the motor body repair (MBR) sector, with only partial and uneven implementation of relief measures across the industry.
South Africa’s vehicle parc is no longer defined simply by its size or age profile, but by a rapidly deepening level of technical complexity that is fundamentally reshaping the motor body repair environment.
New Discovery Insure data shows that motorists filled up less and made fewer trips in May as high fuel prices continue to change how they travel and commute – with diesel drivers cutting back the most.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: