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The issue of bogus qualifications has received increased attention recently when it was revealed that the former head of engineering at The Passenger Rail Agency of South Africa (Prasa) had lied about his qualifications. This case serves as a good example why it is becoming increasingly important for South African businesses to vet all professional employees’ qualifications.
The 2014 Short-Term Insurance Ombudsman Report released in June this year revealed that a total of 10 253 formal complaints were received over the past year – with the majority of the complaints being related to home and motor insurance. The report also revealed that only 31% of the complaints submitted were overturned by the ombud’s office.
The recent hijacking of a courier van carrying South African citizens’ UK visa application forms has brought to the fore the issue of liability for the loss of these documents, especially if these documents containing sensitive and personal information are used to commit identity theft.
Over the past two years, the South African insurance industry has seen its fair share of companies who have gone on a major acquisition drive in order to try and offer added value to customers.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?