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Another challenging year for the short-term insurance industry

11 January 2008

Wise words for the silly season

13 December 2007

Tips on protecting your home over the holiday season

13 December 2007

Ombudsman for Short-Term: Increase in rejection of claims

10 December 2007

The Ombudsman for Short-Term Insurance sees an increase in rejection of claims due to policy conditions not being adhered to in terms of consumers alarm systems.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

Broker gains stronger control with new IR statement

15 November 2007

SA gets a new Medical Aid - for pets!

14 November 2007

Freak weather threatens pay out by insurers

14 November 2007

Cell Captives

09 November 2007

Take a T.R.I.P. with Regent

01 November 2007

Staggering increase in company failures

26 October 2007

Still to much of a silo mentality in Short term insurance industry

25 October 2007

Market Took Off After Directors, Officers Found Personally Liable