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South Africa’s economy posted negligible growth in the final quarter of last year. The only bit of good news is that 0.1% real quarterly growth means that a technical recession – two consecutive negative quarters – was avoided.
The global economic backdrop continues to improve gradually but great amounts of uncertainty remain. While most of the major central banks are now likely at the peak of their rate hiking cycles, inflation remains sticky and sustained high levels of interest rates are having a dampening impact on economic growth.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: