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2024 has brought an optimism and energy unseen in many years. As the local South African election results unfolded, many were concerned about the potential instability.
The SARB recently published an economic note outlining likely scenarios for the two-pot retirement system which is set to be implemented on 1 September 2024.
The introduction of the two-pot system, together with possible interest rate cuts, decent momentum in wages, and lower inflation could boost consumer confidence and drive an increase in spending in the months ahead.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: