Explore the Category
This week’s annual summit of the BRICS nations - Brazil, Russia, India, China and South Africa - is notable for several reasons, not least because South Africa is the host this year.
Although weaker Chinese domestic demand is causing concern, this may not be the start of a long-term economic depression.
South African asset managers have commonly referred to the years following 2010 as the "lost decade," characterised by a decline in economic growth and hindered potential due to state capture.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: