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London last week

29 August 2004

Easing oil prices enabled the market to make gains throughout the week, reaching a two month high by the end.

A rally

29 August 2004

Local markets rallied higher on Friday after continued dollar strength or rand weakness, depending on your point of view.

Profit taking

26 August 2004

(27.8.04) The rand was firmer against major currencies in late-afternoon trade yesterday due to profit-taking by offshore players.

Up slightly

26 August 2004

Nico Kelder, economist at the Efficient Group, reports that Local equity markets closed higher yesterday, gaining 0.43%, despite the currency strength - around 1 percent against al the majors.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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Who said that?

25 August 2004

A rally

23 August 2004

Not a bad set of numbers

19 August 2004

Lacklustre market

19 August 2004

Loosing ground

16 August 2004

Recovering…

16 August 2004

Still recovering

15 August 2004

Reacting to pressure

15 August 2004

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Investments / General

London last week

A rally

Profit taking

Up slightly

Who said that?

A rally

Not a bad set of numbers

Lacklustre market

Loosing ground

Recovering…

Still recovering

Reacting to pressure