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PROFIDA ready to assist with new binder regulations

06 June 2012

New binder regulations, which became effective at the beginning of this year, have brought significant changes to the way in which insurance industry stakeholders conduct their business.

A few surprises from the May regulatory exam update

31 May 2012

The Financial Services Board (FSB) media relations department is working overtime to inform the industry of progress towards the looming Regulatory Examination (RE) deadlines. On 12 April 2012 they issued a media release with exam statistics complete to 1

Demand for growth and income an opportunity for advisers

28 May 2012

The acute need for both capital growth and reliable income may worry retail investors – especially in and around retirement – but represents an opportunity to add value to an investment plan for knowledgeable advisers.

The intermediated distribution model is under threat

28 May 2012

In 1965 Intel co-founder Gordon Moore penned a “rule of thumb” to quantify the impact of technology in the computer hardware space. He estimated [thanks to wikipedia.org for the information] that “the number of transistors that can be placed inexpensively

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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