Great job FAIS Ombud; but what about that syndication mess?
The FAIS Ombud Annual Report 2021-22 released late November 2022 details the busiest year on record for the institution tasked with resolving consumers’ complaints against poor advice or conduct by South Africa’s financial intermediaries. During the period under review, the Office of the FAIS Ombud (Office) received a record 11 827 new complaints, growing by 10.8% over the prior year. More than two thirds of the complaints received, or 8 011 cases in total, fell within the office’s mandate for further investigation.