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Ombud ruling sparks conversation around broker communication

24 June 2025

Policyholder vs. broker: who’s responsible?

03 June 2025

Ombud determinations help clarify important aspects of financial services, promoting transparency and fairness in the industry.

Ombud report shows financial advice complaint trends in the industry

28 October 2024

The FAIS Ombud's 2023/24 Annual Report presents critical findings on the performance of Financial Services Providers (FSPs) and the resolution of complaints filed by consumers.

FAIS Ombud releases its Annual Report for the financial year 2023/2024

24 October 2024

On Thursday 24 October 2024, the Office of the FAIS Ombud launches its Annual Report for the 2023/2024 Financial Year.

quick poll

Question

Do you believe the introduction of grid failure exclusions in insurance policies adequately addresses the risk of national power outages?

Answer

Yes, it's a necessary risk management tool. No, it leaves policyholders vulnerable to unforeseen losses. I'm unsure how this will affect the broader market.

View the Results