MiWay Insurance has been rated the top insurer in South Africa for five years running on Hellopeter.com – the leading consumer advocacy and corporate reputation management platform.
MiWay has a 92 percent compliment rate on Hellopeter* and a Trust Index of 9.8 out of 10, with more than 11, 000 positive reviews over the last 12 months. This is particularly impressive in an industry usually associated with its products being a grudge purchase. The insurance industry on Hellopeter* scored an average of 3.91 on the Trust Index over the last 12 months.
“We are incredibly proud of our ratings on Hellopeter and always take our clients’ feedback to heart. We also know that this could not have happened without our staff going out of their way every single day, to ensure that we deliver quality service. It is encouraging that in a world where so much can go wrong, our clients recognise our efforts in striving to keep our promise of enabling them to live their way,” said Head of Client Services at MiWay, Greta Goosen.
CEO of Hellopeter, Alon Rom said: “MiWay has been the number one ranked insurer on Hellopeter for the past 5 years, showing that their dedication to customer service is a consistent effort and top priority.”
The company launched a campaign to thank the more than 11,000 clients who left positive reviews on the platform during the last 12 months about their service experience with the company.
“I phoned MiWay on the 15th of May 2019 for a roadside emergency. The consultant who helped me over the phone confirmed my details and logged a call for me. Within a minute I got the ref number and within another minute the roadside mechanic confirmed my ref number and he was in my house within 10 min. That was amazing and fantastic service and I am really impressed with the excellent service received from MiWay (sic),” said Amos D in his review about MiWay.
Goosen said MiWay staff understand that people don’t insure “things” but insure what those things enable in their lives and that is why they go all out to minimise disruption in their clients’ lives. “We encourage our clients to give us constructive feedback – be it positive or negative – so that we continuously improve on our service and build trust. An independent and transparent platform like Hellopeter keeps the industry accountable. We know that it’s the power of the consumer’s voice that builds reputation and that has kept us at the number one spot for so many years,” she concluded.
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