Ran from 28 Jul 2021 to 03 Aug 2021
Healthcare brokers have long complained about inflation-plus medical scheme contribution increases; but pandemic may have changed things. What will pandemic-induced changes in hospital utilisation do to medical scheme contribution increase patterns?
Results
| Below inflation increase for 2022, then back to inflation-plus (17.65%) |
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| Long-term trend of below inflation increases (11.76%) |
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| Inflation-linked hikes for 2022, then back to inflation-plus (41.18%) |
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| This is a 2-year hiccup, inflation-plus increase trend remains in place (29.41%) |
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Ran from 22 Jul 2021 to 27 Jul 2021
Every single customer touchpoint matters. Dissatisfaction stems from:
Results
| Cumbersome processes (20%) |
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| Overly complex rewards programmes (20%) |
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| Lousy customer service and engagement (60%) |
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Ran from 20 Jul 2021 to 21 Jul 2021
The regulators recently announced the introduction of a super ombudsman to streamline consumer complaints against financial services providers FSPs. Will this additional supervisory layer result in better complaints resolution outcomes?
Results
| No, it will slow things down further (20%) |
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| We need more rowers, fewer managers (40%) |
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| The more things change, the more they stay the same (20%) |
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| Yes, it should speed things up (20%) |
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Ran from 15 Jul 2021 to 19 Jul 2021
Are you concerned about the insurance industry’s (including Sasria’s) capacity to administer, assess and pay-out unrest-related claims?
Results
Ran from 07 Jul 2021 to 14 Jul 2021
The reinsurance market continues to harden…
Results
| I believe the hardening market conditions are set to stay for the remainder of 2021 (11.76%) |
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| I believe the hardening market conditions are set to stay well into 2022 (17.65%) |
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| I believe the hardening market conditions are set to stay well into 2022 and 2023 (58.82%) |
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| I am still reeling from the mayhem caused by the July renewals (11.76%) |
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Ran from 29 Jun 2021 to 06 Jul 2021
The agriculture sector is an important contributor to SA’s annual GDP and as such creates countless opportunities for brokers to sell commercial insurance covers. What is your current position on selling commercial Agri-insurance solutions?
Results
| Already offer Agri-insurance solutions, with great success (30%) |
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| Already offer Agri-insurance, but thinking of exiting (10%) |
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| Commercial Agri-insurance market is too complicated / concentrated (20%) |
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| Still considering whether to add Agri-insurance solutions (40%) |
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Ran from 24 Jun 2021 to 28 Jun 2021
The biggest changes brought by COVID-19 were that of servicing clients and meeting the changing and increasing customer expectations, while providing a satisfactory customer experience. Do you think…
Results
| The short term insurance industry has managed to navigate unchartered risk territory in a year thrown into chaos by the COVID-19 pandemic (10%) |
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| Not all players emerged the pandemic unscathed (20%) |
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| The industry collectively has some challenges ahead to meet changing and increasing customer expectations (0%) |
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| Short term insurers will need to find and address the service and product delivery shortfalls to customers, who show an increasing propensity to take their business elsewhere if left dissatisfied (70%) |
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Ran from 21 Jun 2021 to 23 Jun 2021
Asset managers are increasingly saying that impact / sustainable investing strategies will deliver better risk-adjusted returns for your clients over the long-term. How do you respond?
Results
| My clients insist on sustainable investing (23.53%) |
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| Risk-adjusted return should be the only consideration (29.41%) |
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| Sustainable investing outweighs returns, always (29.41%) |
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| Sustainable investing is great; but my client cannot risk outliving his portfolio (17.65%) |
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Ran from 17 Jun 2021 to 20 Jun 2021
The next year or two will continue to be a turbulent one with regards to regulatory change. Do you think…
Results
| What we need is less regulation not more (33.33%) |
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| The industry has overwhelmed itself with its own excessive regulation (25%) |
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| The industry is bracing itself to deal with the regulatory changes, and brokers and insurers need to stay well informed of the effects of these changes (41.67%) |
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Ran from 03 Jun 2021 to 16 Jun 2021
The industry has been there for people, in their time of need, and advisers have adapted well to the changes. Do you agree?
Results
