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Top tips to run a successful business in the age of digital disruption

07 September 2021 PSG

Serial entrepreneur and global speaker, Mike Stopforth shares his insights on how C-suite executives can future-proof their businesses

Running a business in the current challenging economic environment requires a profound level of skill and is difficult under normal circumstances. Add in the rapid acceleration of digitisation and the complex working environment created by the onset of the pandemic, and the number of variables that business leaders need to consider has increased in rate and complexity.

This is according to Mike Stopforth, Director of business and leadership transformation consultancy - Beyond Binary – who says that the biggest challenge facing entrepreneurs is how to build a business that will thrive in a future that looks very different to anything we could previously have imagined.

A guest speaker in PSG’s most recent Think Big Series webinar – a collection of dialogues with high-profile personalities that address burning issues concerning South Africans – Stopforth relayed insights on the skills and strategies that business leaders require to navigate the age of digital disruption.

Stopforth provides his top five tips for entrepreneurs and business leaders who are thinking about how to build value in the years to come:

1) Get back to the basic principle of good customer service

COVID-19 has accelerated the adoption of digital transformation in both local and global businesses, because, as we’ve seen, there’s nothing like necessity to fuel innovation. Technology is however not a solution. Neither is it a magic wand or a panacea. It is an enabler.

What this means for small businesses is that investing in digital technology is not an end in itself, but a means to an end. There are opportunities for businesses to scale dramatically using technological tools, but there are foundational, underlying processes and operations – the basics – that need to be nurtured before we add the “digital layers.” Just investing in AdWords advertisements or a Whatsapp Business Account is not going to reap positive returns in and of themselves. Entrepreneurs need to remember that their customers are the lifeblood of their business, so why would they not put all their resources into finding out how to provide a service that meet their needs? In an age of complexity, we need to get back to basics.

Think about who you are trying to sell your product or service to, what stops you from converting leads into sales and how you can change their minds. Ultimately, we need to be super critical on what works and what doesn’t. We need to base our decisions on research and fact-checking rather than making assumptions about our customers. Solve those problems, then drive your strategy forward with digital tools if digital is where your audience is, instead of doing it the other way around.

2) Stop making excuses – or at least make good ones

In a nod to the Tom Goodwin book, Digital Darwinism: Survival of the Fittest in the Age of Business, Stopforth encourages small businesses to ask themselves what their businesses would look like if it were built from scratch today. Then, to ask how that dream, or business idea, is different from the one that currently exists. The third question is what their excuses are for those differences. Are they good excuses or are they related to legacy – issues that were “inherited” from the past?

Let’s interrogate the quality of our excuses, and judge an entrepreneur by the quality of their excuses. These kinds of questions could be the basis of how entrepreneurs can find a way to “disrupt themselves,” before they are disrupted by the biggest threat – a group of emerging, well-funded, talented and highly motivated people who have a disruptive idea that could put even the greatest innovator out of business.

3) Manage your energy like you manage your time

In a world that is transforming faster than anyone could ever have imagined, small business owners need to manage their energy as diligently as they manage their time. Try pretending that new legislation restricts the working day to no more than two hours. Business leaders should ask themselves how they would spend those two hours, focusing their energy on only what is most productive, most valuable and most constructive. Then, they should try and extrapolate that division of time over eight hours. The result, very simply, would be an illustration of what the best use of their time looks like.

Spending time on things that are out of your control is perpetually energy-sapping. As an entrepreneur, you have to manage how you spend your energy. You have to spend it on doing things that are valuable – to reconnect with your intent and your purpose as a business owner.

4) Foster a positive and proactive attitude

Ability is important, but attitude can inform ability. The pandemic caused many business owners to reach an inflection point where they felt compelled to think very critically about whether their business can create value for the next three to five years. For many, the solution was to pivot – to double down, get back to basics and make difficult and often painful decisions around killing “legacy thinking” and the assumptions they made that the status quo cannot be challenged – because it can be.

As a practical example of this radical approach, consider floral and gift delivery service, Netflorist. With the onset of the pandemic, Netflorist was faced with the difficult reality that within a few days, its core business proposition became obsolete. Within 48 hours, the leadership of Netflorist had explored how to deliver fresh fruit and vegetables using the same cold-chain supply and processes they used for their flowers and gifts.

At pertinent moments of disruption, it’s about ascertaining the value you already have in your assets as a business and changing direction. With the right attitude, you can achieve anything.

5) Remember that good digital marketing produces results

Sales consultants of the latest technological tools are not incentivized to produce real results, they are incentivised to get you to spend – remember that and base your interactions with them on that fact,” explains Stopforth. When investing in digital as a marketing tool, business owners need to bear in mind what the desired outcome for each of those tools is, and this is what needs to be communicated to marketing teams and consultants.

“As an example, when I was CEO of Cerebra, where I sanctioned the spending of substantial budget on producing content like e-books. Ultimately, this investment did not reap the returns that were needed and the company spent a lot of money on marketing to the wrong people. It was more profitable to pick up the phone and ask for a meeting with 150 of the correct people than to invest thousands into intricate marketing campaigns that didn’t hit the mark. In that instance, the solution lay in “nothing fancy, but something effective”, Stopforth adds.

Nirdev Desai, Head of Sales at PSG Wealth concluded the webinar by reflecting on how disruption affects change and how today’s entrepreneurs have a unique challenge in terms of choosing to see opportunity within a competitive and often volatile business environment. “South Africans are blessed with innovation and opportunity. We can compete with the best in the world, and our banking environment is a prime example. In the investment world, we’re seeing investors in the South African stock market reaping positive results, so the evidence is there – ours is a land of many challenges, but also many opportunities.”

PSG has confirmed the series is set to continue with an exciting line-up, including Anthony Leeming, CEO of Sun International Group, and Tandi Nzimande, CEO of the Solidarity Fund, among others.

Watch the full episode here...

 

Quick Polls

QUESTION

Do you believe this is the toughest period for financial advice in many years?

ANSWER

Yes, it’s hard to navigate the challenges and difficult to adapt. I’m struggling.
No, I have managed to navigate the challenges and have adapted. I’m good.
50/50. I just feel like whether we like it or not, we have to ready ourselves for change… be resilient and scale for the future. It’s not about survival of the fittest anymore but survival of the quickest. We just have to move on with life.
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