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Consumer Consent in the Insurance Industry

14 November 2019 | Views Letters Interviews Comments | All | Robin Wagner, Senior Vice President, International Insurance at TransUnion

Robin Wagner, Senior Vice President, International Insurance at TransUnion

Data protection is becoming central to the digital transformation of financial services businesses. Heightened awareness of data privacy issues is driving government policy on consumer protection — including a legal obligation for insurers to obtain consent for using consumer data for various purposes. Robin Wagner, Senior Vice President, International Insurance at TransUnion, walks us through the dynamics of consumer consent and shows how, by offering an ecosystem of additional services, insurers can gain consent while building customer trust and loyalty.

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Consumer Consent in the Insurance Industry
quick poll
Question

“I don’t need your financial or risk advice, I am quite capable of doing this myself”. How do you respond to this boast by a prospective client?

Answer