Opinion piece: Is modernising legacy insurance systems worth the hassle and expense?
Digital transformation is on the agenda of many insurance companies, and a number have successfully and effectively deployed digital customer facing solutions, offering their customers unique and improved customer experiences. Alongside this customer-facing transformation, insurers have also begun implementing systems that support a world of mobility and data-driven insights. However, most insurers are still heavily reliant on old, legacy systems for long terms policies, which hinders this process.