SSP’s S4i helps transform Indwe Risk Services’s Corporate Insurance Division

Indwe Risk Services, one of South Africa’s leading insurance brokers and SSP, a leading global provider of insurance technology, today announced that Indwe’s Corporate Insurance Division has implemented S4i as its new policy administration and underwriting solution. SSP is fully hosting the solution, supporting Indwe Group's system consolidation and business transformation programme.

Before implementing S4i, Indwe’s existing system required extensive manual intervention throughout the policy and claim lifecycle. With strategic plans for business expansion, this meant finding a new application capable of rapid growth and deployment. S4i now provides Indwe’s corporate insurance business with a flexible, end-to-end solution, enabling the processing and administration of claims to be transformed and customer service improved.

"Having worked with SSP on other IT projects, we already appreciated their positive attitude and the depth of their insurance knowledge. S4i fulfilled our general criteria and was easily configured to our specific requirements within the promised time-frame," said Robin Hancock, Executive Head: Corporate Insurance, Indwe Risk Services. "We're now much more efficient with minimal manual intervention which helps increase processing accuracy and improves our service to customers. We can now confidently pursue clients previously out of our reach."

"Indwe required a new state-of-the-art system that would improve their efficiency and could be easily updated as their business requirements grew or changed," said Rhys Collins, Head of Operations at SSP. "S4i not only solved their immediate practical needs by removing inefficient and costly manual processes, but also supports their business transformation and future growth plans."

SSP’s S4i is a highly-flexible, end-to-end policy administration system for all lines of business, with modules including product development, policy administration and claims management.

A fully scalable, web-enabled solution, S4i provides a modern platform for insurers and brokers to manage the entire business lifecycle from a single solution. With rich functionality, S4i delivers self-sufficiency and provides a rapid return on investment.