Technology / General

Bridging the gap: How GoodApp plans to formalise South Africa’s informal service sector

South Africa continues to grapple with a crippling unemployment crisis resulting in the highest income inequality in the world, evidenced by a 2023 Gini coefficient of 0.63.

Technology & AI in the workplace - death knell or re-alignment?

A Contact Centre Game Changer: QA + AI = Kwaai

Artificial intelligence (AI) and data have the potential to radically transform contact centre quality assurance (QA). Where continuous improvement has traditionally been incremental, AI can drive progress in giant leaps.

Check yourself before you wreck yourself - ongoing monitoring measures to stay on the right side of FIC regulations