Technology / General

A Contact Centre Game Changer: QA + AI = Kwaai

Artificial intelligence (AI) and data have the potential to radically transform contact centre quality assurance (QA). Where continuous improvement has traditionally been incremental, AI can drive progress in giant leaps.

Check yourself before you wreck yourself - ongoing monitoring measures to stay on the right side of FIC regulations

SAS debuts real-time watchlist screening with Neterium

Cloud-based solution, integrated with industry-leading screening engine, delivers end-to-end capabilities supporting real-time, explainable sanctions decisioning – all on analyst-heralded SAS Viya; one European bank reduced false positives by 65%.

Leading Trends Shaping AI and Automation in 2025