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Maintaining security is key during digital transformation in the financial services sector

31 March 2021 Sarthak Rohal, VP - IT Services at AlphaCodes
Sarthak Rohal, VP - IT Services at AlphaCodes

Sarthak Rohal, VP - IT Services at AlphaCodes

The financial services landscape is changing rapidly as banks face increasing competition from technology-based financial services – from newly established banks to retailers offering mobile transactional banking accounts.

Innovation is key to growing the customer base, and this requires digital transformation. While cloud is a major part of the IT strategy of most large financial service enterprises, its adoption was accelerated as a result of the Covid-19 pandemic. This has highlighted the need to address security as a matter of priority, not only to safeguard IT systems, but also to ensure customer data is protected in line with relevant legislation such as the Protection of Personal Information Act (PoPIA).

The future is cloud
Digital disruptors and new market entrants rely entirely on technology - cloud-enabled ecosystems, SaaS based digital financial platforms, virtual platforms to support customer services to high end technical support etc. Cloud Computing is the fundamental enabler of digital transformation, providing the scale and speed required for modern applications, and the foundation required to deliver the business value of agility. Agility underpins the ability to innovate and deliver products fast enough to respond to market demand and the needs of customers. In addition, the cloud enables Artificial Intelligence (AI) and Machine Learning (ML).

The move to the cloud became imperative during the pandemic-related shutdown in 2020, as the majority of financial services workforces needed to work remotely. Even after the lockdowns eased, many organisations are maintaining a majority remote workforce on a permanent basis.

The challenge is that, as enterprises fast-tracked initiatives like agile and DevOps to improve speed to market, security has typically been a secondary consideration. The result has been a number of high-profile security lapses, which are likely to be the result of the inability of security teams to manage digital risk.

Increased cloud adoption means increased risk
As more data enters the cloud, cloud computing providers are bigger targets for security breaches. Organisations making use of cloud services are therefore exposed to increased risk. This means that digital transformation, cloud computing and security need to go hand-in-hand to ensure financial services organisations can leverage the benefits of transformation while minimising exposure and mitigating risk.

Data protection and the impact on business performance raise the risk quotient exponentially. A global IDC web-based survey shows that 53% of U.S. financial services providers rate complexity as a top concern, while 46% rate impacts on business performance as a top concern. The push for digital transformation and increased adoption of cloud has made data protection more complex because of establishing encryption, tokenization and management policies for applications deployed across the board includes Public, Private or Hybrid Datacentres. Security Complexities are daunting enough even in single datacenter deployment, but it is only compounded for the financial sector as it continues to roll out multiple clouds involved in applications. This makes it critical to know who has access to the data, what is being done with it, which devices are being used for access, and where the data ends up.

Planning for security
When developing and implementing a transformation strategy, security cannot be an afterthought. Vulnerabilities need to be accounted for from the start, and when IT infrastructure is rebuilt, security must be rewired simultaneously. This includes everything from legacy data centre IT to multi-cloud ecosystems. The ultimate goal is to provide security for all aspects of business operations.

Cloud security begins with a change in mindset around what the perimeter is – from a static frontier guarded by a firewall to a dynamic edge that includes remote workers, mobile devices, and applications hosted outside the organisation. In order to establish this new edge, enterprises need a variety of technologies, from Identity as a Service (IDaaS) to a Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM), Security Information and Event Management (SIEM), zero-day endpoint protection, a secure web gateway, and more.

IDaaS and CASB technologies work together to ensure only authorised users can access cloud applications and data. These technologies also ensure that data is secured and policies are enforced, while CSPM protects resources from accidental exposure. SIEM helps organisations aggregate data from the new perimeter and zero-day endpoint protection enhances security on all endpoints, from the traditional office infrastructure to remote workers and connected devices.

Managing the risks of a hyperconnected world
As digital transformation continues, the speed and impact of risks in a hyperconnected world will become more difficult to manage, requiring rapid decision and response. Many challenger banks will face risks stemming from heavy reliance on third parties, and from the enormous effort required to institute anti-money laundering and anti-fraud capabilities, fair lending practices, payment processing and other digitally enabled processes.

Integrated risk management is critical to success. Effective risk management requires collaboration, integration, transparency and measurements that cross organisational boundaries. The future success of financial services organisations rests on banks’ ability to embrace digital transformation and the cloud to deliver the speed and agility customers require, while balancing the risks and ensuring security remains a top priority.

Quick Polls

QUESTION

Financial behaviour experts suggest that today’s risk modelling methodologies ignore your client’s emotional ability / behavioural capacity. What are your thoughts on spicing up risk profiling tools to make allowance for your client’s financial behaviours

ANSWER

[a] Bring it on; my client’s make too many irrational financial decisions
[b] Existing risk profiling tools are adequate
[c] Risk profiling tools should be based on the model / rational client
[d] The perfect risk profiling tool is science fiction
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