Indwe Risk Services chooses SSP to transform its multiple legacy systems into a single state-of-the-art insurance solution

SSP, a leading global provider of insurance technology, today announced it had extended its relationship with Indwe Risk Services, a leading provider of short-term insurance, to provide the company with a comprehensive insurance policy administration solution that will assist it to consolidate several disparate administration systems into one.

As one of the leading national short-term insurance brokers for corporate, commercial & industrial and personal lines, Indwe Risk Services distributes a wide range of products and services from all of South Africa’s best known insurers and underwriters. The company currently has more than 30 offices across South Africa, as well as a national contact centre based just north of Johannesburg.

Although Indwe has ambitious plans for growth, its reliance on a number of different legacy administration systems to run its key business processes was making it difficult for the company to develop and expand. By integrating SSP’s hosted managed service solution into its new services- oriented architecture (SOA), Indwe is taking a very innovative approach to its technology infrastructure.

“Our objective has always been to empower knowledgeable employees with world-class infrastructure and solutions in order to exceed customer expectations and set industry benchmarks for performance and efficiency,” says Simon Hudson, Executive Head of Business Improvement and Group Chief Information Officer (CIO) at Indwe Risk Services. “This solution from SSP is perfectly aligned with these objectives and we are confident that It will support our continued growth. At the same time, we expect to save a significant amount by consolidating several different systems into one by using SSP’s state-of-the-art insurance policy administration solution.”

SSP will provide a number of key implementation services including SOA integration, data migration, project management and the development of web services, to integrate its solution into Indwe’s SOA framework. Once this innovative model is in place, Indwe will control and manage all of its proprietary data and business processes and will be able to respond to any changes in its distribution strategy much more quickly.

“We evaluated a number of different solutions, but SSP came out on top, and it will provide us with an agile platform that will give us an enormous amount of flexibility when it comes to developing new products and distributing them across a range of channels,” Hudson adds. “We have a great relationship with SSP. They have an innovative culture very much like ours and as the last project they completed for us was delivered on time and on budget, we felt very confident to work with SSP again.”

“This agreement extends SSP’s relationship with Indwe by another five years, which means that our two companies will have the benefit of 16 years together as strategic partners,” says Rhys Collins, Head of African Operations for SSP. “As Indwe continues to grow, the combination of SSP’s comprehensive insurance policy administration solution and Indwe’s flexible SOA architecture will make it far easier, cheaper and quicker to get new business lines and business units operationalised in line with the company’s strategic goals.”